Please email or call us with any questions, problems or comments. We do our best to make sure that things run smoothly, but we are all human, and mistakes happen. We deeply appreciate your contribution to Phat Beets.

General Policies

  • If your Saturday pickup is any other location: your box will be available at your selected pickup location from 4PM Saturday until Sunday evening.
  • If you are signed up for Tuesday Home Delivery your bag or box will be dropped off between 4pm - 8:30pm. Occasionally, we cannot get to all the Home Deliveries on Tuesday night, if that is the case we will inform you via email and drop off the following morning/ early afternoon.

When collecting your share

  • Take only the share size that you paid for — half and fruit shares are in  bags, full shares are in boxes.
  • Cross your name off the Checkoff List when you take your share.
  • If you signed up but your name is not on the checklist, or if there are no shares left in the size you ordered, email CSA@phatbeetsproduce.org. If you have paid for a share that week and we can not provide a comparable share for you within 48 hours, you will not be charged for that week’s order.
  • If you forget to pick up your box by Sunday evening, please call or email us as soon as possible. In some cases it may still be available, but if there are projects or causes that need food donations, we try to donate extra produce while still fresh.
  • If you did not pick up your share during the specified pickup time, we will do our best to locate a spare, but if we are unable to do so, that week’s share will be forfeited. We will  refund a missed pickup once as courtesy.

Unsubscribing

If you decide to unsubscribe from the Beet Box and would like a refund of your account balance:

  • There will be a 10% refund fee for any balance left in your account (we are charged a processing fee upon initial customer payment);
  • For account cancelations and refunds, please email Caleb, CSA Manager, at csa@phatbeetsproduce.org.
  • If your CSA account has a balance less than $10, you cannot be eligible for a refund check. We apologize for any inconvenience this may cause.